H-TO·Technology + Operations
Our work / AI & communications
AI & communications.
AI assistance for calls and email replies, call reporting, and business phone configuration.
Options for calls and messages →See all project examples ↗Project examples
4 projects · current status shown on each example
15Communications
Call records do not explain customer activity
Matches incoming and outgoing calls to contacts and produces searchable call histories and reports.
Call activity reporting
Case example
16AI & communications
Unanswered calls leave routine questions waiting
Answers customer questions while the caller is on the line, using approved business information. It can send a text during the call and creates a follow-up ticket when needed.
Real-time voice assistant
Case example
23AI & communications
Email drafts need the conversation and attachments
Helps staff draft replies using the selected email conversation and its attachments. A person reviews the draft and decides whether to send it.
AI-assisted email drafting
Case example
27Communications
Each phone needs repeated manual configuration
Configures business phones centrally instead of setting up each handset by hand.
Business phone configuration
Case example