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H-TO / AI-assisted customer communications / Chicago–Milwaukee

AI for calls and messages.

We build AI assistants for calls and messages, with clear limits and staff review where needed.

Discuss your calls and messages ↗Send a question
~60%Caller questions answered in one deployment
28+ years in IT · 3 years with AI · $85/hour consulting and development
Kenosha-based
Local and remote projects
Examples from our work

Project examples

16 / AI & communicationsCase example

Real-time voice assistant

In one deployment, the assistant answers about 60% of callers’ questions during the call.

Call → answer or follow-up · optional text during the callView project ↗
23 / AI & communicationsCase example

AI-assisted email drafting

AI prepares a draft based on the email conversation and attachments. A person reviews it and decides whether to send it.

message → context → draftView project ↗
15 / CommunicationsCase example

Call activity reporting

Call records are matched to contacts and organized into searchable histories and reports.

Call records → contact matching → activity reportsView project ↗
Communication options

Calls and messages can share business information

When useful, phone, email, text, and website workflows can use the same approved information and authorized actions.

01 / CallLive telephone
Real-time voice assistant call flowA call reaches the business number and enters a real-time AI call. The assistant uses approved business information, carries out allowed actions, can send approved information to the caller by text, and either resolves the question or creates a follow-up ticket. The transcript is retained separately.01PHONE NETWORKPSTN CARRIER02BUSINESS NUMBER03REAL-TIME AI CALLVOICE ↔ VOICEUSES SHARED BUSINESS INFORMATIONREASONINGPERMITTED ACTIONOPTIONAL ACTIONSEND TEXT TO CALLER*TRANSCRIPT RETAINED SEPARATELYAQUESTIONRESOLVEDBTICKETCREATEDFOLLOW-UP
Shared information and controls

Business information
and controls

01Approved knowledge basePolicies · services · records · documents
02Instructions + guardrailsTone · boundaries · escalation rules
03ReasoningUnderstand · retrieve · decide · verify
04Allowed actionsLook up · create · send · update · route

Connected channels use the information and actions you approve.

03 / TextSMS + MMS

Can you send the registration link?

Yes — I found the approved link and sent it here.

AnswerLinkTicket
04 / WebsiteWebsite chat
Visitor asks a questionChat uses approved site and business knowledge
AnswerAllowed actionRefer to staff

Example configuration; channels and allowed actions are selected for each project.

Discuss your situation

Tell us which calls or messages take up your team’s time.

The initial conversation is free. Consulting and development are $85/hour, including investigation, testing, and agreed revisions. Hosting, software licenses, hardware, and third-party service costs are discussed separately.

Discuss your calls and messages ↗