01
Why it is needed
The business was using an outdated subscription-based ticketing system with an unclear interface and too little flexibility to match its maintenance, hospitality, and IT work.
H-TO·Technology + Operations
32 / In use · ongoing development
Maintenance and service requests
Helps teams assign and track maintenance, hospitality, and IT requests received through QR scans, email, AI-answered calls, and direct entry. The system is in use and is refined with staff each week.
Current state: Live system, reviewed with users weekly. Estimated development effort: 80–100 hours.
Ticket flowFacility operations
02
What the system does today
Requests now enter one customized system through QR codes, email, an AI-answered phone call, or direct entry. During a call, the assistant speaks with the caller, collects the useful context, and creates the ticket. Each path preserves the available location, equipment, requester, description, photographs, and supporting files, then routes the ticket through the workflow used by the responsible team.
03
Key requirements
The people using the system already know how their work should flow. Instead of forcing them into a generic help-desk template, statuses, priorities, categories, assignments, checklists, notifications, shared views, equipment records, parts, reports, and recurring procedures are shaped around their ways of working. The live system is reviewed with users every week to identify unnecessary steps and improve how important work is shown.
Main features
- Create tickets from QR scans, email, and direct entry
- Let an AI assistant answer calls and capture the ticket context
- Customize statuses, priorities, categories, and assignments
- Track locations, rooms, equipment, and parts
- Schedule recurring maintenance procedures
- Use checklists, comments, and attachments
- Share selected tickets securely
- Report open, overdue, and unassigned work
Result so far
Maintenance, hospitality, and IT teams work from one system shaped around how experienced staff actually receive, route, and complete work.
Planning the next stagePlanning estimate at $85/hour
$6,800–$8,500
Indicative allowance for additional development on the live ticket system. The specific changes need to be agreed; this is not the total cost of the existing system or a fixed-price offer.
Estimated effort80–100 hours
Hourly rate$85 / hour
Tell us what you want to improve. We can explain what is already in use and what would need further development. The initial conversation is free.
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