32 / Launched

Maintenance and service requests

A launched ticketing system with a web portal and iOS and Android apps for maintenance, hospitality, and IT teams. Requests arrive through QR scans, email, AI-answered calls, and direct entry.

Flow diagram showing requests arriving by QR scan, email, a phone call handled by an AI assistant, or direct entry; all enter one customized ticket workflow for maintenance, hospitality, and IT, followed by assignment, work, resolution, and weekly iteration with users. — QR, email, AI phone call, or direct entry → ticket tracking → assignment and resolution

Why it was needed

The business was using an outdated subscription-based ticketing system with an unclear interface and too little flexibility to match its maintenance, hospitality, and IT work.

What changed

The replacement has launched with a web portal and iOS and Android apps. Requests enter through QR codes, email, AI-answered calls, or direct entry and follow the responsible team's assignment and resolution workflow. Staff can track the work, its location and equipment, and the available comments, photographs, and supporting files in the same system.

Key requirements

The completed system brings the web portal and mobile apps into the same ticketing workflow. Teams use statuses, priorities, categories, assignments, checklists, comments, attachments, and notifications to organize their work. Equipment and parts records, recurring maintenance procedures, secure ticket sharing, and reports on open, overdue, and unassigned work support the process from the initial request through completion.

Main features

Access the ticketing system through the web portal and iOS and Android apps
Create tickets from QR scans, email, and direct entry
Let an AI assistant answer calls and capture the ticket context
Customize statuses, priorities, categories, and assignments
Track locations, rooms, equipment, and parts
Schedule recurring maintenance procedures
Use checklists, comments, and attachments
Share selected tickets securely
Report open, overdue, and unassigned work

Result

Maintenance, hospitality, and IT teams now use a launched ticketing system across the web, iOS, and Android, with workflows adapted to how they receive, assign, and complete work.

Facing a similar problem?

Tell me what you want to improve. The initial conversation is free; consulting and development are $85/hour.

Talk it through ↗